Social dialogue committees to find beneficial solutions for workers and management
As workers are the affected parties in cases of noncompliance with social and labour standards, using workers feedback and resolving these issues may be key to improve working conditions and employee satisfaction while ensuring compliance with the relevant standards.
As of its foundation in 2011, Dewhirst Cambodia implemented a Social Dialogue Committee. Currently, it consists of 28 members with three or four people from the management (sometimes including the general manager) and worker representatives including Shop Stewards or unions or both of them. The Dewhirst Cambodia is required by law to have 23 Shop Stewards. The committee meets at least twice a month, in urgent cases more often.
Every two years a new Committee is formed. The worker representatives are elected by the workforce, the representatives of the management are chosen by the general manager. The worker representatives are receiving complaints from the workers. In the committee these issues are raised and possible solutions are discussed. The relevant department will introduce a corrective action plan to solve the problem. The committee reviews the implementation of the plan by the relevant department.
First of all, the Social Dialogue Committee realizes real improvements for the workers. The committee discussed for example the issue of heat in the factory or the issue of connection of the toilets to the production site. The management came up with the following solutions:
- A roof was installed to connect the production buildings to the toilets
- Additional fans and cooling systems were installed to reduce the heat in the production site
Furthermore, the Social Dialogue Committee improves the situation for the management. Through the platform for exchange between management and the workers, trust and commitment of the workers towards management and the company are gained. By finding solutions to workers' grievance, the workers feel heard and recognized. As a result, management perceives improved employee satisfaction which results in a better retention rate and higher productivity.
For more information, please refer to the attachment.